Product FAQs

1. How should I care for this product?
For best results, hand wash in cold water (no higher than 40°C) and lay flat to dry. Avoid using a washing machine, dryer, bleach, or ironing, and wash only when necessary to preserve the product's quality.

2. Which size should I choose?

45 x 45 cm: Perfect for compact cameras (Sony, Canon, Nikon, Fujifilm) up to 20cm in length, tablets, laptops, or portable monitors up to 14 inches. Also recommended for makeup items.

55 x 55 cm: Ideal for larger gear like telephoto lenses, 15-16 inch tablets, laptops, screens, and portable monitors.

3. What is the material of this product?
This product is made from polyester fiber, a durable, lightweight, and easy-to-care-for material known for its strength and resistance to wrinkles.

4. Do you offer gift packaging?
All items are carefully packed and we do not include any invoices in the shipment. A care card and guide are included to help the recipient take the best care of their new item. 

Shipping FAQs

1. How are orders shipped?
Orders are shipped via SmartPac by SingPost. Bulk purchases may be shipped through other local couriers due to size limitations, but there is no added cost to the buyer.

2. Can I track my order?
Yes, tracking is available for all orders. Once your order is shipped, you will receive a tracking number which can be used to track your parcel on the SingPost website or Qexpress website.

3. What are your delivery timeframes?
We strive to process and pack your orders within 2 days, unless otherwise stated. After that, your order will be mailed out via the selected delivery method, typically taking 2 business days.

4. What happens if I enter the wrong address?

We are not liable for lost mail due to incorrect addresses. Please ensure you enter the correct address when placing your order. If you've entered the wrong address, do try contacting your nearest SingPost branch directly with your tracking number to try recovering the item. For Qexpress orders, do contact us at info@thesunnybee.com.